bggame Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data bggame collects, how it is used, who it may be shared with, and how we keep it secure on behalf of our Bangladeshi players.
Introduction
This Privacy Policy ("Policy") describes how bggame ("we", "us", "our", or "the Platform") collects, uses, stores, and discloses personal information obtained from users ("you", "your") of the bggame online gaming platform accessible at bggame.onl. This Policy is incorporated by reference into and forms an integral part of the bggame Terms and Conditions, which you agreed to upon registration.
bggame is committed to protecting the personal data of every player on our platform, including all players based in Bangladesh. We comply with applicable data protection principles, including requirements around lawful processing, data minimisation, storage limitation, and the rights of data subjects. By creating an account or using any part of the bggame platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy applies to all personal data collected via the bggame website, mobile browser experience, customer support communications, and any associated marketing channels. It does not apply to third-party websites or services that may be linked from our platform — those third parties operate under their own privacy policies, and bggame is not responsible for their data practices.
Our Privacy Principles
1. Personal Data We Collect
bggame collects personal data from you directly when you register an account, make a deposit or withdrawal, contact customer support, or interact with our promotional communications. We also collect certain data automatically through your use of the platform. The categories of personal data we collect are described below.
- Full legal name as it appears on your government-issued identity document
- Date of birth (to verify that you are aged 21 or above)
- Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
- Bangladeshi mobile phone number
- Email address
- Username and encrypted password (passwords are never stored in plain text)
- Preferred currency (Bangladeshi Taka, BDT / ৳)
- National ID card (NID), passport, or driving licence
- Proof of address (utility bill, bank statement, or similar document dated within 90 days)
- Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or bank account details)
- A selfie or live photograph for identity matching purposes
- Deposit amounts, dates, and payment method references (bKash number, Nagad number, Rocket number, bank reference)
- Withdrawal requests, amounts, and processing status
- Bonus credits, wagering activity, and balance history
- Currency amounts in Bangladeshi Taka (৳)
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session start and end times, pages visited, and features used
- Game history, bet amounts, and game session durations
- Referral source (if you arrived via a link)
- Support ticket contents and resolution history
- Email correspondence
- Live chat transcripts
- Survey responses and feedback submissions
2. How We Use Your Personal Data
bggame processes your personal data only for legitimate, specified purposes. The primary purposes for which we use your data are described below, together with the legal basis for each type of processing.
Your Data, Your Control
bggame gives you meaningful control over your personal data. You can update your account details at any time, withdraw marketing consent, request a copy of your data, or ask us to delete your information (subject to our legal retention obligations) by contacting our support team at [email protected]. We respond to all data requests within 10 business days.
3. When We Share Your Data
bggame does not sell your personal data. We share personal data only in the specific, limited circumstances described below. In all cases, third parties who receive your data are required to handle it in accordance with applicable data protection requirements and our contractual obligations.
4. Cookies and Tracking Technologies
bggame uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file stored on your device by your browser. The cookies we use fall into the following categories.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens. Required for the platform to function. | No — these are essential |
| Functional | Remembering your language and display preferences, responsible gaming settings, and session time alerts. | Yes, via browser settings |
| Analytics | Aggregated usage statistics to help us understand how players use the platform and identify areas for improvement. | Yes, via browser settings |
| Security | Fraud detection signals, bot detection, and device fingerprinting to protect your account and our platform. | No — these protect your account |
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bggame platform. bggame does not use third-party advertising cookies or retargeting pixels.
5. Data Retention
bggame retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention schedule is as follows:
Active Accounts: Personal data is retained for the full duration of your active bggame account relationship.
Closed Accounts: Following account closure, we retain account records, KYC documents, and transaction history for a minimum of 5 years to comply with anti-money-laundering record-keeping requirements.
Marketing Data: Consent records and marketing communication logs are retained for 3 years from the date of last interaction, or until consent is withdrawn, whichever comes first.
Support Communications: Customer support records are retained for 3 years following resolution of the relevant matter.
After applicable retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
6. Your Data Rights
As a user of the bggame platform, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 10 business days.
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Right of Access You have the right to request a copy of the personal data bggame holds about you, along with information about how it is processed and who it has been shared with.
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Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account settings panel.
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Right to Erasure In certain circumstances, you have the right to request deletion of your personal data. Please note that we may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request, in which case we will explain what data must be retained and why.
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Right to Restriction of Processing You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
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Right to Data Portability Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you wish.
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Right to Withdraw Marketing Consent You can withdraw your consent to receive marketing communications from bggame at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Data Security Measures
bggame implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security programme includes the following controls.
Despite these measures, no online system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bggame will notify affected users without undue delay and take all appropriate remedial action. You can help protect your own account by using a strong, unique password and by never sharing your login credentials with anyone. bggame will never ask for your password by email, live chat, or phone.
8. Changes to This Privacy Policy
bggame reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the review date displayed at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of the bggame platform after a Policy update has been published constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bggame handles your personal data, please contact our support team. We are available on Bangladesh Standard Time (BST, UTC+6) and will acknowledge all privacy-related enquiries within 2 business days.
Contact for Privacy Matters: All privacy requests, data subject rights exercises, and data protection enquiries should be directed to the bggame support team. Contact email (plain text — not a clickable link): [email protected]. Please include "Privacy Request" in the subject line of your email to ensure your enquiry is routed to the appropriate team member.
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